Diagenode

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Diagenode is an international biotech company that develops and commercializes innovative instruments and reagents systems for the life science research and molecular diagnostics.

Founded in 2003, the Group is headquartered in Liège (Belgium), with subsidiaries in Denville (NJ, USA), Toyama (Japan) and Santiago de Chile (Chile).

Our Epigenomics Profiling Services couples the highest quality sample preparation and data expertise with industry leading turn around times.

We provide epigenome-wide analyses for understanding epigenetic mechanisms, epigenetics-related drug discovery, transgenerational epigenetics studies, epigenetic biomarker identification (including epigenomic cancer biomarkers), and functional epigenomics.

  • Inside sales & Technical Support Specialist (F/M) - California

    For its Epigenetics division, Diagenode is looking for an Inside sales & Technical Support Specialist (F/M)

    Your mission

    The Inside Sales & Technical Support Specialist will focus on prospecting, qualifying and supporting the Epigenetics business providing scientific and technical advice in order to meet revenue expectations.

    Key responsibilities

    INSIDE SALES

    • Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and support; preparing quotations. It will involve on-site customer facing activities (~ 10% traveling)
    • Closes new account sales enquiries via telephone, e-mail, web and other customer engagement tools; verifying and entering information
    • Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features
    • Updates job knowledge by studying new product descriptions; participating in educational opportunities (internal and external)
    • Working with digital customer engagement communication tools, responsible for managing and triaging leads from all sources, including tradeshows, website and marketing automation activities
    • Source new sales opportunities through inbound lead follow-up
    • Generate new sales opportunities through outbound cold calls and emails for targeted proactive campaigns (i.e. application/account specific)
    • Understand customer needs and requirements
    • Route qualified opportunities to the appropriate sales executives for further development and closure
    • Close sales and achieve revenue quotas
    • Research accounts, identify key players and generate interest through outbound campaigns
    • Maintain and expand your database of prospects within your assigned territory
    • Familiarity with CRM desired, or demonstrated genuine interest for customer data
    • Perform effective onsite and online demos to prospects

    TECH SERVICE

    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
    • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
    • Redirect problems to appropriate resource
    • Cooperate with technical team and share information across the organization
    • Comprehend customer requirements and make appropriate recommendations/briefings
    • Identify sales opportunities through tech support engagement, with the objective of maximizing the customer share of wallet
    • Keep clients up-to-date with Diagenode’s solution portfolio/educate on new technologies
    • Managing customer cases in a professional and efficient manner
    • Build working relationships with other departments of Diagenode, particularly within the R&D and Marketing teams
    • Proactively learn new technologies as well as the supported products
    • Be prepared to visit customers for on-site relationship building, troubleshooting and technical presentations

    Required qualifications

    • Self-Motivated team player
    • Autonomous, taking initiatives and the ability to manage her/his time (managing priorities)
    • Persistent
    • Proactive attitude in solving problems
    • Master / PhD in Molecular Biology or related field
    • Languages : English - any other language an asset
    • Occasional travel

    Location/contract

    California (San Francisco Bay area, Los Angeles or San Diego)

    Benefits

    We offer full health, dental, LTD, Vision, Life Ins, and 401K

    Permanent contract

    Our offer

    Diagenode offers a job with a lot of development potential in a growth-oriented environment with a unique company culture.

    Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed resume and a motivation letter, by email only, to jobs.na@diagenode.com


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