Diagenode

Careers

Diagenode is an international biotech company that develops and commercializes innovative instruments and reagents systems for life science research and molecular diagnostics. Founded in 2003, the Group is headquartered in Liege (Belgium), with a subsidiary in Denville, NJ (USA).

Diagenode, the leader in the field of epigenetics, provides full solutions for chromatin immunoprecipitation and DNA methylation research. Our goal is to make epigenetics research accessible and to ensure consistent data in every experiments.

  • HR Officer

    Diagenode is looking for a highly motivated HR Officer (H/F) :

    Mission

    Plan, coordinate and control the technical support, the maintenance process of our DNA fragmentation equipments and automated platforms.

    Mission

    The HR Officer actively participates and supports the teamleader in a broad range of activities related to Human Resources, from payroll administration to business partnering.

    Key responsibilities

    • Participate in :
      • the hiring process (from advertising to welcoming the new employees)
      • the payroll and administration of all employees (Belgium and Europe) according to legal, social and fiscal regulations
      • the follow-up of compensation and benefits policies
      • the fleet management
    • Contribute to the development and implementation of HR solutions (job descriptions, annual review, training, talent management, …), with an emphasis on clarity and simplification
    • Provide advice and assistance to all employees with regard to HR issues
    • Ease communication and information flow within the company

    Required qualifications

    • Bachelor or Master degree in Human Resources or equivalent
    • 5 years of proven experience in a similar position
    • In-depth knowledge of Belgian employment and labour law (FR, DE or UK are a plus)
    • Expertise in HR policies and procedures
    • Excellent communication and interpersonal skills
    • Sound judgement and problem-solving skills
    • Customer-focused attitude, with high level of professionalism and discretion
    • Expert knowledge of MS Office
    • Languages : French – English

    Location

    Diagenode headquarters in Liege

    Contract

    Temporary - Permanent contract (to be defined)
    Full time (possibility of 4/5)

    Diagenode offers a job with a lot of responsibilities and freedom in a growth-oriented environment and a unique company culture.

    Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed resume and a motivation letter, by email only, to job@diagenode.com

  • Customer technical support manager

    Under the supervision of the Fragmentation Equipment Manager, Diagenode is looking for a highly motivated Customer technical support manager (H/F) :

    Mission

    Plan, coordinate and control the technical support, the maintenance process of our DNA fragmentation equipments and automated platforms.

    Key responsibilities

    • Take ownership of customer issues
    • Organize the technical support and the maintenance activities of equipments and automated platforms (on site or at customer location)
    • Set up a management and reporting system for corrective and preventive actions, define the KPIs
    • Ensure that H&S guidelines are followed
    • Make sure that the technical support processes in the US and at our distribution partners are made according to our technical support processes
    • Manage and motivate the team (2 people), review performance and identify training needs.

    Required qualifications

    • Master degree scientific education or in engineering, good knowledge and understanding of Molecular Biology
    • Min 3 years of experience in management of customer support
    • Previous experience in life science lab equipment customer support and services is a plus
    • Strong communication and people management skills
    • Fluent in French and English
    • International exposure and cross-cultural understanding
    • Working experience with ERP systems is a plus
    • Enthusiasm for working collaboratively (inter-departmentally and externally)
    • Well-organized, rigorous, autonomous

    Location

    Diagenode headquarters in Liege

    Contract

    Permanent contract

    In addition to a highly interactive and stimulating environment, Diagenode also provides competitive salaries. Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed CV and a motivation letter, by email only, to job@diagenode.com

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