Diagenode

Careers

Diagenode is an international biotech company that develops and commercializes innovative instruments and reagents systems for the life science research and molecular diagnostics.

Founded in 2003, the Group is headquartered in Liège (Belgium), with subsidiaries in Denville (NJ, USA), in Toyama (Japan) and in Santiago de Chile (Chile).

  • Inside sales & Technical Support Specialist

    We are looking for an Inside sales & Technical Support Specialist (H/F) - Epigenetics division.

    Mission

    The Inside Sales & Technical Support Specialist will focus on prospecting, qualifying and supporting the Epigenetics business providing scientific and technical advices in order to meet revenue expectations.

    Key responsabilities

    INSIDE SALES

    • Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and support; preparing quotations. It will involve onsite customer facing activities (~ 10% traveling)
    • Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.
    • Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
    • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    • Working with digital marketing communications, responsible for managing and triaging leads from all sources, including tradeshows, website and marketing automation activities
    • Source new sales opportunities through inbound lead follow-up
    • Generate new sales opportunities through outbound cold calls and emails for targeted proactive campaigns (i.e. application/account specific)
    • Understand customer needs and requirements
    • Route qualified opportunities to the appropriate sales executives for further development and closure
    • Close sales and achieve revenue quotas
    • Research accounts, identify key players and generate interest
    • Maintain and expand your database of prospects within your assigned territory
    • Familiarity with CRM desired
    • Perform effective onsite and online demos to prospects

    TECH SERVICE

    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
    • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
    • Redirect problems to appropriate resource
    • Cooperate with technical team and share information across the organization
    • Comprehend customer requirements and make appropriate recommendations/briefings
    • Identify sales opportunities through tech support engagement, with the objective of maximizing the customer share of wallet
    • Keep clients up-to-date with Diagenode’s solution portfolio/educate on new technologies
    • Managing customer incidents in a professional and efficient manner
    • Build working relationships with other departments of Diagenode, particularly within the R&D and Marketing teams
    • Proactively learn new technologies as well as the supported products
    • Be prepared to visit customers for on-site relationship building, troubleshooting and technical presentations

    Required qualifications

    • Motivated team player
    • Sense of initiatives
    • Persistent
    • Proactive attitude in solving problems
    • Master / PhD in Molecular Biology
    • Languages : German - English

    Location

    • Munich area
    • Berlin area

    Contract

    Permanent contract.

    Diagenode offers a job with a lot of development potential in a growth-oriented environment with a unique company culture.

    Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed resume and a motivation letter, by email only, to job@diagenode.com

  • Accountant

    We are looking for a Accountant (H/F).

    Mission

    The Accountant will provide support to the financial department by managing daily accounting tasks. He/she will contribute to establish reliable financial information performing a wide variety of tasks. He/She will report to the Accounting Manager.

    Key responsabilities

    Day-to-day

    • Update accounts payable and perform reconciliations
    • Update accounts receivable and issue invoices
    • Post bank journals
    • Respond to queries from internal and external customers

    Monthly

    • Verify and post all expenses reports
    • Prepare VAT returns

    Quaterly

    • Assist in preparing accurate and timely quarterly financial closing of Diagenode SA
    • Perform budget versus actuals analysis

    Periodically

    • Perform credit collection
    • Prepare domestic and international payments
    • Maintain and update the cost accounting system
    • Participate in improving systems (ERP MS Dynamics AX, Rydoo) and procedures
    • Assist in external audits
    • Assist in different accounting projects

    Required qualifications

    • 2-3 years in a similar position
    • Good knowledge of MS Office and familiarity with relevant accounting softwares
    • Good understanding of accounting and financial reporting principles and practices
    • Analytical minded, accurate and very well organized
    • Motivated team player
    • Quick learner
    • Proactive attitude in solving problems
    • B.S. in accounting
    • Languages : French - English

    Location

    Diagenode headquarters

    Contract

    Permanent position.

    Diagenode offers a job with a lot of development potential in a growth-oriented environment with a unique company culture. Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed resume and a motivation letter, by email only, to job@diagenode.com

  • See diagnostic opportunities

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