Diagenode

Careers

Diagenode is an international biotech company that develops and commercializes innovative instruments and reagents systems for life science research and molecular diagnostics. Founded in 2003, the Group is headquartered in Liege (Belgium), with a subsidiary in Denville, NJ (USA).

Diagenode, the leader in the field of epigenetics, provides full solutions for chromatin immunoprecipitation and DNA methylation research. Our goal is to make epigenetics research accessible and to ensure consistent data in every experiments.

  • Customer technical support manager

    Under the supervision of the Fragmentation Equipment Manager, Diagenode is looking for a highly motivated Customer technical support manager (H/F) :

    Mission

    Plan, coordinate and control the technical support, the maintenance process of our DNA fragmentation equipments and automated platforms.

    Key responsibilities

    • Take ownership of customer issues
    • Organize the technical support and the maintenance activities of equipments and automated platforms (on site or at customer location)
    • Set up a management and reporting system for corrective and preventive actions, define the KPIs
    • Ensure that H&S guidelines are followed
    • Make sure that the technical support processes in the US and at our distribution partners are made according to our technical support processes
    • Manage and motivate the team (2 people), review performance and identify training needs.

    Required qualifications

    • Master degree scientific education or in engineering, good knowledge and understanding of Molecular Biology
    • Min 3 years of experience in management of customer support
    • Previous experience in life science lab equipment customer support and services is a plus
    • Strong communication and people management skills
    • Fluent in French and English
    • International exposure and cross-cultural understanding
    • Working experience with ERP systems is a plus
    • Enthusiasm for working collaboratively (inter-departmentally and externally)
    • Well-organized, rigorous, autonomous

    Location

    Diagenode headquarters in Liege

    Contract

    Permanent contract

    In addition to a highly interactive and stimulating environment, Diagenode also provides competitive salaries. Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed CV and a motivation letter, by email only, to job@diagenode.com

  • Bioinformatics Scientist

    For its Epigenetics division and under the supervision of the Services Manager, Diagenode is looking for a highly motivated, team-oriented Scientist in Bioinformatics (M/F).

    Key Responsabilities

    • Work in a dynamic multidisciplinary team carrying out Epigenetics-related service projects, including Next-Generation Sequencing (NGS)
    • Performs bioinformatics work related to ChIP-seq, RNA-seq, RR(ox)BS, (h)MeDIP-seq, WGBS and ATAC-Seq
    • Communicate with customers and provide Bioinformatic scientific expertise toward understanding and assessing customers’ needs (communicating progress, explaining significance of results, and troubleshooting technical issues)
    • Generate professional technical reports for delivery to customers in a timely manner to meet delivery deadlines
    • Work to design and enhance the epigenetic bioinformatics pipelines to meet customer’s requirements

    Requirements

    • Master or PhD in Bioinformatics with a background in biology, bioengineering, computer science, statistics or related field
    • Experience in bioinformatics programming and statistics for bioinformatics, including linux, scripting (e.g. Bash) and R (incl. Bioconductor)
    • Experience with NGS data analysis
    • Capable of multitasking and managing several projects in parallel
    • Fluency in English
    • Team- and customer-oriented person
    • Rigourous and attention to details
    • Excellent interpersonal skills and ability to communicate with wet lab/bench scientists
    • Excellent reporting skills (oral and written communication skills)

    Advantages

    • Programming experience with Perl or Python
    • Experience in epigenetics and transcriptomics
    • Background in (bio)statistics, mathematics
    • Knowledge of RStudio
    • Familiarity with bioinformatics related databases such as Ensembl, UCSC, ncbi, etc.
    • Experience in annotation, gene ontology enrichment, pathway analysis
    • Knowledge of LaTeX
    • Communication capabilities in other languages (such as French)

    Location

    Diagenode headquarters in Seraing

    Contract

    Permanent position

    In addition to a highly interactive and stimulating environment, Diagenode also provides competitive salaries. Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed CV and a motivation letter, by email only, to job@diagenode.com

  • Logistic Employee (M / F)

    Mission

    As a member of the logistic team, the employee participates in daily operations such as sales order entry, goods receipt, sales order picking, packing and shipping. He/She reports to the Logistic Manager.

    Job Description

    • Sales order entry and management in the ERP (Microsoft Dynamics AX)
    • Regular contacts by phone and e-mail with international customers, suppliers and carriers
    • Packaging, picking, packing and shipping of sales orders
    • Shipment tracking, management of internal requests and transportation document
    • Goods receipt, storage and maintenance of physical stocks and ERP. Analysis of any gaps between the physical inventory and the computer system
    • Support to the logistic manager in various tasks and projects of the department
    • Participation in the continuous improvement of processes and the quality system (ISO 13485)

    Profile

    • Bachelor in Administration or in Logistics
    • 3 to 5 years of proven experience in a similar sector including logistical operational tasks and customer contacts
    • French / English
    • Well organized, rigorous and accurate
    • Good communication skills
    • Customer oriented
    • Dynamic and stress resistant
    • Experience with the Office suite, good knowledge of an ERP, preferably MS Dynamics AX
    • Experience in a ISO13485 environment is a plus

    Location

    Diagenode headquarters in Seraing

    Contract

    Permanent contract, day-time schedule, 5 days a week

    Diagenode is a young and dynamic growing company proposing a varied function with a permanent contract in the pleasant area of Sart Tilman.

    Interested ? Please send your CV with a cover letter to job@diagenode.com

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