Privacy policy

The Diagenode web site (www.diagenode.com) is owned and operated by Diagenode S.A.

The use of our web site is subject to this Privacy Policy and our Terms & Conditions, which you may access

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Whenever you submit information to Diagenode through the site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. Diagenode reserves the right to change this Privacy Policy at any time by posting the revised policy at this location.

How we collect information about you:

When you register with us, we will ask you to provide basic contact information (e.g., name, organization, address, phone number, e-mail address, fax number, etc…). Additionally, we may collect other information from you when you place an order, request e-mail updates, complete customer surveys, or submit a feedback form.

We also collect various non-personally identifiable information as you navigate through our web site, such as the URL of the site you just came from, the browser version you use, your Internet Protocol (IP) address, date/time, or pages you visit. We also use “cookies” (small temporary or permanent data file stored on your computer) to enhance your experience with us as a visitor to our site.

Diagenode is working with third parties to collect user data through our website for purposes of conversion tracking and serving ads targeted to users’ interests. You can opt out of some of those third parties’ interest-based advertising through the Do Not Track functionality in your web browser

How we use information about you:

Diagenode uses the information collected above to store your preferences, improve web site navigation, make personalized features and other services available to you, compile and analyze aggregate statistics and trends, and for general improvement to our web site.

If you order products online through the eCommerce section of the site, we will contact you by email to provide you with information about your order (for example, an order confirmation).

How your information is protected:

Diagenode does not provide the personally identifiable information you supply to us to outside mailing lists. We take all reasonable steps to protect the data supplied to us by using SSL technologies when connection to our servers, or by encrypting the information for security reasons. Regular backups in our IT infrastructure complete our approach to keeping your data safe.

It is worth noting that your responsibility as a registered customer is to safeguard any passwords, usernames, or other special access features associated with your use of the Diagenode web site.

Opting out:

If you do not wish to receive certain communications from us, you may opt out by: (1) declining the service offered when registering or at other information collection points on our web site, or (2) informing us that you no longer wish to receive such communications.

How to contact us:

For any requests or questions related to this Privacy Policy, or if you have concerns about how information you provide to Diagenode is being used, please contact us at info@diagenode.com


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