Hologic Diagenode is committed to ensuring the longevity and optimal performance of your Megaruptor®, offering maintenance services tailored to your instrument’s needs. Our proactive approach to instrument care is designed to deliver peace of mind and maximize your equipment’s uptime.
Learn how a maintenance plan can help your Megaruptor
Contracts
This annual contract includes an Essential Maintenance or a Continuity Maintenance plan and optional services for one or more instruments.
Investing in our Maintenance Contracts ensures the reliability of your Megaruptor® 3, enhancing your daily operations. Protect your instrument, maintain seamless functionality, and achieve consistent results.
| Included: | Essential | Continuity |
|---|---|---|
| Technical support from our Epigenomics Application Engineers and R&D experts | ✓ | ✓ |
| Priority assistance (response within 24 hours, 5/5 days a week) | ✓ | ✓ |
| One Megaruptor® 3 DNA QC kit | ✓ | ✓ |
| Maintenance service for one year, covering repair in case of manufacturing errors, corrective maintenance service including spare parts |
✓ | ✓ |
| Free firmware updates | ✓ | ✓ |
| Voucher for Megaruptor® 3 consumables | ✓ | ✓ |
| Preventive Annual Service | ✓ | |
| Backup Megaruptor® 3 throughout the duration of the maintenance | ✓ |
Add-ons available for each contract
| Essential | Continuity | |
|---|---|---|
| Upgrade to Continuity Maintenance Contract | ✓ | / |
| Preventive Annual Service: • Preventive service in Hologic Diagenode laboratories; • Shipping and handling costs included. |
✓ | Already included |
| Backup Megaruptor® 3: Backup instrument to guarantee research continuity in case of servicing of your instrument. |
✓ | Already included |
| DNA QC sample analysis service: • Review of the machine’s general conditions, • Electrical and mechanical measurements, • Efficiency test (DNA QC), • Shipping and handling costs included. |
✓ | ✓ |