Key Account Manager - Belgium

Customer Support Manager

Epitrain | MARIE-CURIE INITIAL TRAINING NETWORK

Key Account Manager

Diagenode is an international life sciences company that develops and commercializes innovative instruments and reagents systems for life science research and molecular diagnostics. Founded in 2003 in Liège (Belgium), Diagenode is a global company, with headquarters in Liege, Belgium and Denville, NJ, USA.

Under the supervision of the sales manager, your job will be to analyze and develop sales for the Diagenode's products for epigenetic research through Northen England, Ireland and Scandinavia :

Missions

• Be responsible for the strategic development of your commercial activity (development of customer loyalty, prospecting, new customers' acquisition…)
• Elaborate sales plan and take actions to support their achievement.
• Visit existing clients on a regular basis and prospect new clients, visiting laboratories, organizing personal communication with leads, representing the company in scientific conferences and various trade shows, conducting sales presentations, etc.
• Keep the client database up to date,
• Make weekly reports on activity to hierarchy

Required qualifications

• Life Sciences degree, research experience in genetics or epigenetics is a plus
• 1 - 3 years of sales experience is a must
• Organized, rigorous and independent with a spirit of initiative and acute business sense
• Strong sense of responsibility and team spirit
• Good negotiation skills, listening skills and business sense
• Proficient with standard computer-based tools

Contract
Fixed-term contract of 1 year, with possibility of permanent contract after.

In addition to a highly interactive and stimulating envrironment, Diagenode also provides competitive salaries. Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

If you are interested, please send your application with a full detailed CV and a motivation letter, by email only, to job@diagenode.com

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Customer Support Manager

 

We want you to work with us to realize our vision to be an Acknowledged Leader in Innovating Epigenetic Solutions

General Purpose

Interact with WW (with focus on EU) customers to provide and process information in response to inquiries, concerns and requests about all Diagenode's Epigenetics products and services.

Main Job Tasks and Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle inquiries and complaints
• direct requests and unresolved issues to the designated resource
• create and organize customer survey (phone or email)
• keep records of customer interactions
• create and organize FAQs on Diagenode's medias
• participate to webinars and misc showcases
• participate in user manual elaboration
• record details of inquiries, comments and complaints
• record details of actions taken
• communicate and coordinate with internal departments
• follow up on customer interactions

Education and Experience

• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• ability to technical writting
• product knowledge

Required

• Master degree or equivalent in Molecular Biology with expertise in Epigenetics
• 2 years experience in Bench work
• 1 year experience performing Epigenetics assays (ChIP, DNA methylation profiling, Next Generation Sequencing , ...)
• English: Fluent verbal and written

Preferred

• PhD Degree in Life Science, with focus on Epigenetics
• 3 years experience in Customer Support
• German, French are an asset

Key Competencies

• interpersonal skills
• communication skills - listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance

Location

Diagenode Headquarters, Liège, Belgium

Please contact us: job@diagenode.com

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Epitrain | MARIE-CURIE INITIAL TRAINING NETWORK

 

Despite the past century witnessing considerable advances in our understanding of genetics of complex traits, the success of genome-wide association studies (GWAS) in detecting putative causal variants has been limited as the effects found have been modest. Epigenetics promises a novel biological framework of looking at common diseases, because it can respond to genetic and environmental effects, and impact and gene expression – thus potentially mediating a path from environmental effects to gene expression to behavior. The primary objective of the "EpiTrain" Research Training Network is to promote integrative training-through-research in the field of epigenetics, especially of young researchers, both pre- and post-doctoral level, within the frame of high quality international collaborations. By integrating academic and private institutions with specializations in technological, analytical and computational aspects of epigenetic research, the training program will not only provide insights into research techniques and paradigms complementary to the individual projects, but will also strengthen professional skills and enhance the career prospects of the fellows.

Main Objectives:
The scope of EpiTrain is to develop a broad scale understanding of epigenetic processes in common disease. The goal of the proposed network is to provide open training facilities for the next generation of researchers in the field of medical epigenetic research across a wide spectrum of research and develop synergies between the different research disciplines. The proposed network will also develop an open-access data management strategy to enable data storage and dissemination. The EpiTrain training program will increase the international competitiveness of European research in Epigenetics. We will integrate epidemiological, genetic and molecular techniques to study the molecular consequences of the gene-environment interactions on a large scale across a range of common diseases. Our efforts will focus on the following broad thematic areas:

 

1. A Systems Biology Approach: Integrating epigenetic and genetic whole genome information to understand the aetiology of common diseases.
2. Epigenetic Epidemiology: The use of disease-discordant identical twins as a tool for evaluating the influence of epigenetics on common disease phenotypes.
3. Epigenetic Technologies: Development and application of novel biological assays to characterize the epigenome.
4. Computational Epigenomics: Development of novel analytical approaches to quantify and analyze epigenetic variation.

 

To address these aims the EpiTrain ITN has assembled a group of world leading scientists with cross-disciplinary expertise and research capabilities. The group integrates academic and private institutions with specializations in technological, analytical and computational aspects of genetic epidemiology and epigenetics. By promoting integrative training-through-research programs EpiTrain will offer both pre- and post-doctoral training within the multidisciplinary framework of leading international collaborations and cutting-edge methodologies.

Integration with SMEs:
EpiTrain recognizes the importance and value of integrated training involving both academic and industrial settings and offers the exciting opportunity for trainees to experience and benefit from cutting-edge research in both. The integrated academic-industrial nature of the EpiTrain will enable trainees to conduct highly competitive research, using the latest technologies that would not be possible otherwise. The experience of both academic and industrial research settings will provide the students with a more balanced career prospective. To achieve this balance, the two participating SMEs (Diagenode and TATAA) will be fully integrated into the training program and will be joined by large Pharma partner Pfizer (Cambridge, UK), who can offer pharmaceutical development in a range of diseases.

Early Stage Researchers (PhD posts) and Experienced Researchers (post-doc posts)
There are 10 PhD posts and 6 ER posts in total, to begin between March and October 2013. Please be aware that some of the posts have a joint involvement between two partners. All the posts include travel to another institution for a secondment, of between two and six months.

Location

Diagenode Headquarters, Liège, Belgium

Please contact us: helene.pendeville@diagenode.com

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