Diagenode

Careers

Diagenode is an international biotech company that develops and commercializes innovative instruments and reagents systems for life science research and molecular diagnostics. Founded in 2003, the Group is headquartered in Liege (Belgium), with a subsidiary in Denville, NJ (USA).

Diagenode, the leader in the field of epigenetics, provides full solutions for chromatin immunoprecipitation and DNA methylation research. Our goal is to make epigenetics research accessible and to ensure consistent data in every experiments.

  • Technical support and production Manager

    Under the supervision of the Fragmentation Equipment Manager, Diagenode is looking for a highly motivated Technical support and Production Manager (H/F) :

    Mission

    Plan, coordinate and control the technical support, the maintenance and the manufacturing process of our DNA fragmentation equipments and automated platforms.

    Key responsibilities

    • Take ownership of customer issues reported
    • Organize the technical support and the maintenance activity of equipments and automated platforms (on site or at customer location)
    • Define and implement operational plan for the production activities
    • Set up a management and reporting system for corrective and preventive actions, define the KPIs
    • Monitor products standards and implement quality-control programs. Ensure that H&S guidelines are followed
    • Manage the stocks. Structure sourcing activities of components and finished products
    • Make sure that the technical support processes in the US are made according to our technical support processes
    • Manage and motivate the team (2 people), review workers performance, identify training needs.

    Required qualifications

    • Bachelor degree
    • Min 3 years of experience in management of technical support and/or production of technical equipments. Previous experience in life science lab equipment services is a plus
    • Customer oriented
    • Strong communication and people management skills
    • Fluent in French and English
    • International exposure and cross-cultural understanding
    • Working experience with ERP systems is a plus
    • Enthusiasm for working collaboratively (inter-departmentally and externally)
    • Well-organized, rigorous, autonomous

    Location

    Diagenode headquarters in Liege

    Contract

    Permanent contract

    In addition to a highly interactive and stimulating environment, Diagenode also provides competitive salaries. Diagenode is an equal opportunity employer and promotes diversity throughout its workforce.

    If you are interested, please send your application with a full detailed resume and a motivation letter, by email only, to job@diagenode.com

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